.inbox-toolbar,.inbox-filters,.appeal-top{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.inbox-toolbar{justify-content:space-between;margin:22px 0}.inbox-filters{margin-bottom:22px}.inbox-toolbar .inbox-filters{margin:0}.contact-person{display:flex;align-items:center;gap:11px;min-width:0}.contact-person strong{overflow-wrap:anywhere}.contact-avatar{width:39px;height:39px;object-fit:cover;border-radius:50%;background:#27364d}.contact-person.large .contact-avatar{width:58px;height:58px}.contact-person.large strong{font-size:20px}.status-pill{display:inline-flex;align-items:center;white-space:nowrap;padding:5px 10px;border-radius:20px;font-size:11px;font-weight:650;background:#e9edf4;color:#5a6680}.status-pill.pending,.status-pill.opening,.status-pill.closing{background:#fff1d5;color:#8c6015}.status-pill.accepted,.status-pill.open{background:#e0f4ea;color:#216d4e}.status-pill.rejected,.status-pill.failed{background:#fce7e9;color:#a03748}.success{background:#237c57;color:white;border-color:#237c57}.success:hover{background:#1b6547;border-color:#1b6547}
.appeal-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}.appeal-card{display:flex;flex-direction:column;gap:16px;align-items:flex-start}.appeal-card .appeal-top{width:100%;justify-content:space-between}.appeal-card .primary{margin-top:auto}.appeal-excerpt{display:-webkit-box;-webkit-line-clamp:4;-webkit-box-orient:vertical;overflow:hidden;white-space:pre-wrap;color:var(--text);line-height:1.7;min-height:75px;margin:0}.appeal-reading{max-width:980px;margin:24px auto}.appeal-reading>.appeal-top{justify-content:space-between;margin-bottom:25px}.appeal-reading h1{font-size:25px}.appeal-reading h2{margin:28px 0 14px;font-size:18px}.statement{background:var(--bg);border-radius:14px;padding:24px;font-size:16px;line-height:1.8;border:1px solid var(--line)}.appeal-original{border-left:3px solid var(--accent);padding:6px 0 6px 22px}.appeal-original p{line-height:1.7}.appeal-decision{margin:28px 0;border-top:1px solid var(--line);padding-top:12px}.appeal-decision .tools{margin:18px 0}.appeal-decision textarea{min-height:140px}.appeal-decision>small{display:block;line-height:1.6}
.inbox-layout{display:grid;grid-template-columns:320px minmax(0,1fr);height:calc(100dvh - 230px);min-height:580px;max-height:1000px;border:1px solid var(--line);border-radius:19px;background:var(--panel);overflow:hidden}.conversation-list{display:flex;flex-direction:column;min-height:0;border-right:1px solid var(--line);background:var(--panel)}.conversation-search{margin:17px;width:calc(100% - 34px);background:var(--bg)}.conversation-entries{overflow:auto;min-height:0;padding:0 10px 14px}.conversation-card{display:block;text-align:left;width:100%;border:1px solid transparent;background:none;padding:17px 12px;border-radius:13px;margin-bottom:5px}.conversation-card:hover{background:var(--bg)}.conversation-card.selected{background:#3568d40d;border-color:#3568d447}.conversation-info{padding-left:50px;min-width:0}.conversation-info>strong{font-size:12px;display:block;margin:7px 0}.conversation-info>p{white-space:nowrap;text-overflow:ellipsis;overflow:hidden;font-size:12px;margin:0 0 11px;color:var(--muted)}.conversation-meta{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.conversation-meta .status-pill{padding:3px 7px;font-size:10px}.conversation-meta>small{font-size:10px}.awaiting{display:inline-block;color:#b06c15;margin:9px 0 0 50px;font-size:10px;font-weight:700}.inbox-pager{display:flex;align-items:center;justify-content:space-between;padding:15px 4px}.inbox-pager button{padding:8px 13px}
.conversation-thread{display:flex;flex-direction:column;min-width:0;min-height:0;position:relative}.thread-empty{margin:auto;max-width:360px;text-align:center;color:var(--muted);padding:28px;font-size:16px;line-height:1.7}.thread-header{padding:17px 22px;display:flex;gap:16px;align-items:center;border-bottom:1px solid var(--line);min-height:95px}.thread-header .tools{justify-content:flex-end;gap:7px}.thread-header .tools button{font-size:11px;padding:8px 10px}.thread-header .grow>small{padding-left:50px;display:block;font-size:11px}.thread-back{display:none}.thread-messages{flex:1;overflow:auto;min-height:180px;padding:20px 26px;background:var(--panel)}.older-messages{display:flex;margin:0 auto 20px}.chat-message{display:flex;gap:13px;margin:0 0 24px;align-items:flex-start}.chat-avatar{width:37px;height:37px;border-radius:50%;object-fit:cover;background:#27364d;flex:none}.chat-body{min-width:0;flex:1}.chat-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.chat-meta strong{font-size:13px}.chat-meta time{font-size:10px;color:var(--muted)}.staff-tag{background:#5865f2;color:#fff;font-size:8px;font-weight:700;letter-spacing:.5px;padding:1px 5px;border-radius:4px}.chat-text{font-size:14px;line-height:1.75;margin:7px 0;color:var(--text)}.chat-message.staff .chat-meta>strong{color:#6386dc}.delivery{font-size:10px;color:var(--muted)}.delivery.failed{color:#b94355}.chat-image-link{display:block;background:none!important;border:0!important;padding:0!important;margin:10px 0;max-width:450px}.chat-image{max-width:100%;max-height:340px;border-radius:12px;display:block;object-fit:contain}.thread-closed{padding:17px;background:var(--bg);border-radius:12px;color:var(--muted);text-align:center;font-size:13px;margin:15px 0}.new-messages{position:absolute;bottom:230px;left:50%;transform:translateX(-50%);box-shadow:0 4px 20px #0002;font-size:12px;background:var(--panel)}
.composer{border-top:1px solid var(--line);padding:14px 22px 18px;background:var(--panel)}.composer>label{font-size:11px;color:var(--muted);margin-bottom:7px}.composer>textarea{margin:0 0 10px;min-height:75px;max-height:180px;background:var(--bg);font-size:14px;resize:vertical}.composer-extras{display:flex;align-items:center;gap:9px;position:relative}.composer-extras>.primary{margin-left:auto}.composer-hint{display:block;font-size:10px;margin-top:10px;order:4}.composer-extras button{font-size:12px}.emoji-picker>summary{list-style:none;cursor:pointer;color:var(--muted);font-size:12px;padding:8px 0}.emoji-grid{position:absolute;bottom:48px;left:0;width:258px;background:var(--panel);border:1px solid var(--line);border-radius:15px;padding:10px;box-shadow:0 10px 40px #0002;display:grid;grid-template-columns:repeat(6,1fr);z-index:10}.emoji-grid button{font-size:19px;padding:7px;border:0;min-height:38px}.composer-attachments{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:8px}.attachment-chip{display:flex;align-items:center;gap:8px;max-width:100%;background:var(--bg);border-radius:9px;padding:5px 9px}.attachment-mini{width:34px;height:34px;object-fit:cover;border-radius:5px}.attachment-chip small{max-width:130px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.attachment-chip button{padding:3px 7px;min-height:30px}
html[data-theme=dark] .status-pill{background:#273246;color:#abb9d2}html[data-theme=dark] .status-pill.pending,html[data-theme=dark] .status-pill.opening,html[data-theme=dark] .status-pill.closing{background:#3b3120;color:#e1bd75}html[data-theme=dark] .status-pill.open,html[data-theme=dark] .status-pill.accepted{background:#1c382e;color:#8bceb0}html[data-theme=dark] .status-pill.rejected,html[data-theme=dark] .status-pill.failed{background:#3c2631;color:#ec9ea9}html[data-theme=dark] .conversation-card.selected{background:#25374d;border-color:#456890}html[data-theme=dark] .chat-message.staff .chat-meta>strong{color:#a3bcf4}html[data-theme=dark] .success{background:#267351;border-color:#267351;color:white}html[data-theme=dark] .delivery.failed{color:#e6a1aa}
@media(max-width:1100px){.inbox-layout{grid-template-columns:270px minmax(0,1fr)}.thread-header{flex-wrap:wrap;padding:16px}.thread-header .tools{width:100%;justify-content:flex-start}.thread-header .grow>small{padding-left:0}.thread-messages{padding:18px}.composer{padding:14px 16px}.composer-extras{flex-wrap:wrap}.composer-extras>.primary{font-size:11px}}
@media(max-width:760px){.appeal-grid{grid-template-columns:1fr}.appeal-reading{padding:21px 17px}.appeal-reading h1{font-size:23px}.statement{padding:18px;font-size:15px}.appeal-top{gap:13px}.contact-person.large strong{font-size:17px}.appeal-decision .tools button{flex:1;font-size:13px}.inbox-layout{display:block;height:auto;min-height:450px;border-radius:16px}.conversation-list{border:0}.conversation-entries{max-height:none}.conversation-thread{display:none}.inbox-layout.has-selection .conversation-list{display:none}.inbox-layout.has-selection .conversation-thread{display:flex;height:calc(100dvh - 174px);min-height:430px}.conversation-open>.heading,.conversation-open>.inbox-toolbar{display:none}.conversation-open.content{padding:10px}.thread-header{padding:12px;gap:12px;flex-wrap:nowrap}.thread-header .tools{width:auto;margin-left:auto;max-width:130px}.thread-header .tools button{font-size:10px;padding:7px;min-height:34px}.thread-header .thread-state{display:none}.thread-header .contact-person .contact-avatar{display:none}.thread-header .contact-person strong{font-size:14px}.thread-back{display:inline-flex;min-width:38px;min-height:38px}.thread-header .grow>small{font-size:10px;margin-top:4px}.thread-messages{padding:18px 13px}.chat-message{gap:9px}.chat-avatar{width:29px;height:29px}.chat-meta strong{font-size:13px}.chat-text{font-size:15px}.chat-image{max-height:250px}.composer{padding:12px}.composer>textarea{min-height:65px;max-height:130px}.composer-extras{gap:8px}.composer-extras>.primary{font-size:12px;padding:10px;min-height:42px}.composer-hint{display:none}.emoji-picker>summary{font-size:13px}.new-messages{bottom:190px}.conversation-card{padding:17px 13px}.conversation-info>p{font-size:14px}.conversation-meta>small{font-size:12px}.conversation-info>strong{font-size:13px}.inbox-toolbar{align-items:flex-start}.inbox-filters{gap:8px}.inbox-filters button{font-size:13px;padding:9px 12px}.inbox-toolbar>.primary{font-size:13px}.conversation-search{font-size:16px}.emoji-grid{bottom:48px}.composer-extras .quiet{font-size:13px}}
[hidden]{display:none!important}

@media(min-width:761px){.quick-actions{grid-template-columns:repeat(2,minmax(0,1fr))}}

.ticket-auto-status{padding:12px 20px;border-bottom:1px solid var(--line);font-size:12px;background:var(--panel);color:var(--muted)}.chat-message.bot .staff-tag{background:#5263bb}

.chat-text a.chat-channel{display:inline;padding:0;border:0;border-radius:0;background:none;color:var(--accent);text-decoration:underline;box-shadow:none;font-size:inherit;line-height:inherit}
@media(max-width:760px){.thread-header{flex-wrap:wrap}.thread-header .grow{flex:1}.thread-header .tools{width:100%;max-width:none;flex-wrap:nowrap;justify-content:flex-end;margin:0}.thread-header .tools .primary{flex:1}.ticket-auto-status{padding:9px 12px;font-size:11px}}

.survey-metrics{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin-bottom:22px}.survey-metric{display:flex;align-items:center;gap:18px;padding:23px}.survey-metric-icon{font-size:26px;color:var(--accent);width:42px;text-align:center}.survey-metric strong{display:block;font-size:30px;line-height:1.2;letter-spacing:-1px}.survey-metric span:not(.survey-metric-icon){display:block;color:var(--muted);font-size:12px;margin-top:6px}.survey-privacy{display:flex;gap:13px;padding:18px 21px;border:1px solid var(--line);border-radius:13px;background:var(--panel);margin-bottom:24px}.survey-lock{color:var(--accent);font-size:22px}.survey-privacy strong{font-size:13px}.survey-privacy p{font-size:12px;color:var(--muted);line-height:1.65;margin:5px 0 0;max-width:760px}.survey-toolbar{display:flex;align-items:center;justify-content:space-between;gap:15px;margin:27px 0 21px}.survey-tabs{display:flex;gap:7px;flex-wrap:wrap}.survey-tabs button{font-size:12px}.survey-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:21px}.survey-card{padding:27px;display:flex;flex-direction:column;min-width:0;transition:transform .15s,border-color .15s}.survey-card:hover{border-color:var(--accent);transform:translateY(-2px)}.survey-card-top{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:23px;flex-wrap:wrap}.survey-type{display:inline-flex;align-items:center;gap:6px;padding:5px 10px;border-radius:7px;color:var(--accent);background:var(--bg);font-size:11px;font-weight:600}.survey-type.satisfaction{color:var(--cyan)}.survey-anonymous{font-size:11px;color:var(--muted)}.survey-card h2{font-size:20px}.survey-card-description{font-size:12px;color:var(--muted);margin:7px 0 23px}.survey-question-label{font-size:10px;letter-spacing:1px;text-transform:uppercase;color:var(--muted);font-weight:600}.survey-preview{font-size:15px;line-height:1.8;margin:10px 0 26px;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden;overflow-wrap:anywhere;white-space:pre-wrap}.survey-card-footer{display:flex;gap:10px;align-items:center;justify-content:space-between;border-top:1px solid var(--line);padding-top:19px;margin-top:auto}.survey-card-footer small{font-size:11px}.survey-card-footer button{font-size:12px;white-space:nowrap}.survey-pager{display:flex;align-items:center;justify-content:center;gap:20px;margin:30px 0}.survey-pager span{font-size:12px}.survey-empty{grid-column:1/-1;text-align:center;padding:50px 25px}.survey-empty-icon{font-size:36px;color:var(--accent);display:block;margin-bottom:15px}.survey-empty p{margin:10px 0 0}.survey-reading-hero{padding:32px;margin:22px 0 25px;background:var(--panel)}.survey-reading-hero h1{margin-top:17px;font-size:30px}.survey-reading-hero p{margin:9px 0 18px}.survey-reading-layout{display:grid;grid-template-columns:minmax(0,1fr) 260px;gap:25px;align-items:start}.survey-answers{display:grid;gap:17px}.survey-answer{display:flex;gap:20px;padding:26px}.survey-answer-number{font-size:13px;color:var(--accent);font-weight:700;background:var(--bg);width:37px;height:37px;display:grid;place-items:center;border-radius:10px;flex:none}.survey-answer-content{min-width:0;flex:1}.survey-answer h2{font-size:16px}.survey-prompt{font-size:12px;color:var(--muted);line-height:1.65;margin:6px 0 17px}.survey-answer-text{font-size:16px;line-height:1.9;white-space:pre-wrap;overflow-wrap:anywhere;margin:0;border-top:1px solid var(--line);padding-top:17px}.survey-reading-aside{position:sticky;top:24px}.survey-reading-aside .survey-privacy{padding:20px;margin-bottom:17px}.survey-reading-tip{padding:22px;margin-bottom:17px}.survey-reading-tip h2{font-size:14px}.survey-reading-tip p{font-size:12px;color:var(--muted);line-height:1.8;margin:10px 0 0}.survey-reading-nav{display:flex;justify-content:space-between;gap:15px;margin:25px 0}.survey-reading-nav button{font-size:12px}
@media(max-width:1100px){.survey-reading-layout{grid-template-columns:minmax(0,1fr) 220px}.survey-grid{gap:16px}.survey-card{padding:22px}.survey-metric{padding:18px;gap:10px}}
@media(max-width:760px){.survey-metrics{gap:8px;margin-bottom:15px}.survey-metric{display:block;padding:15px 11px}.survey-metric-icon{display:none}.survey-metric strong{font-size:27px}.survey-metric span:not(.survey-metric-icon){font-size:10px;line-height:1.5}.survey-toolbar{align-items:stretch;flex-direction:column;margin:20px 0 15px}.survey-tabs{gap:6px}.survey-tabs button{font-size:11px;padding:9px}.survey-grid{grid-template-columns:1fr}.survey-card{padding:22px}.survey-privacy{padding:15px;gap:10px}.survey-reading-layout{display:flex;flex-direction:column}.survey-answers{width:100%}.survey-reading-aside{position:static;width:100%}.survey-reading-tip{display:none}.survey-reading-hero{padding:24px 20px;margin:18px 0}.survey-reading-hero h1{font-size:25px}.survey-answer{padding:20px 15px;gap:12px}.survey-answer-number{width:29px;height:29px;font-size:11px}.survey-answer h2{font-size:15px}.survey-answer-text{font-size:16px}.survey-pager{gap:12px}.survey-pager button{font-size:12px;padding:10px}.survey-pager span{font-size:11px}.survey-reading-nav button{font-size:11px}}